Pan-American Life Insurance Group is currently experiencing a disruption to some of our services and we are working to restore them. To facilitate communication during this time, we have created temporary email accounts as an official communication channel.

Please contact us at the following temporary email addresses. We apologize for any inconvenience this may cause and we will provide updates as they become available.
Information Regarding a Data Security Incident


Our regular customer service phone lines are active. In addition, you can send your questions to the email accounts in the table below from 8:00am to 5:00pm local times.

For Medical Emergencies after 5:00pm, please use
  • Client Services |
  • New Business |

Pan-American Life de Colombia, Compañía de Seguros, S.A.


Pan-American Life de Colombia, Compañía de Seguros, S.A.
#23 Calle 116 - 06 / 28
Edificio Business Center CI. 116, Piso 7
Bogotá Cundinamarca
(1) 7562323

Agency Hours

Day of the WeekHours
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
Day of the WeekHours