Pan-American Life Insurance Group is currently experiencing a disruption to some of our services and we are working to restore them. To facilitate communication during this time, we have created temporary email accounts as an official communication channel.

Please contact us at the following temporary email addresses. We apologize for any inconvenience this may cause and we will provide updates as they become available.
Information Regarding a Data Security Incident

Email Addresses

Our regular customer service phone lines are active. In addition, you can send your questions to the email accounts in the table below from 8:00am to 5:00pm local times.

For Medical Emergencies after 5:00pm, please use
  • Pre-Authorizations |
  • Customer Service |
  • New Business - Individual |
  • New Business - Group |
  • Claims - Life and Personal Accident |
  • Claim - International Major Medical |
  • IMM - Pre-Authorizations |
  • IMM - Customer Service |
  • IMM - New Business |
  • IMM - Claims |

Pan-American México Compañía de Seguros S.A. de C.V.


Pan-American México Compañía de Seguros S.A. de C.V.
Avenida Paseo de la Reforma 412
Suite 1501 Delegación Cuauhtémoc
Colonia Juárez
06600 Ciudad de México, Ciudad de México
55 5047 2500

Agency Hours

Day of the WeekHours
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
Day of the WeekHours